About the Client:

Our client is an Irish network automation company supporting enterprise and MSP customers worldwide. Their solutions simplify network configuration management with a strong focus on security, reliability and transparency.

Role Overview:

We’re seeking a proactive Virtual Assistant to support daily operations, including customer support, lead management and admin coordination. The ideal VA will be confident working with international clients in a fast-paced, tech-driven environment and will work closely with the CTO and operations team to ensure smooth coordination and excellent global service.

Interview dates and times are to be confirmed and candidates will be contacted directly to arrange a suitable time.

Requirements:

• Customer and lead management 
• CRM maintenance and follow-up 
• Invoicing and admin support 
• Scheduling, reporting, and business coordination 
• Internal operations support

Role and Responsibilities:

Lead & Customer Management: 

• Manage inbound and trial leads from first contact to conversion 
• Maintain accurate, up-to-date CRM records 
• Support outreach to prospects, partners and existing clients 

Customer Retention:

• Assist with renewals and proactive customer check-ins 
• Coordinate and prepare customer communications 

Reporting & Administration:

• Generate weekly/monthly sales and business reports 
• Assist with invoicing and liaise with accounts 
• Prepare meeting notes, summaries and action follow-ups 

Office & Operations Support: 

• Coordinate internal team scheduling 
• Assist with document management, contract preparation and task organisation
• Familiarity with Upwork, ChatGPT or similar platforms is a plus 

Skills and Requirements:

Essential:

• Excellent written and spoken English 
• High energy with a natural drive for lead follow-up and conversion 
• Strong organisational and communication skills 
• Proficiency in CRM systems, Microsoft Office/Google Workspace 
• Attention to detail and ability to work independently 

Preferred but not mandatory:

• Fluency in French is a plus 
• Experience working with international clients 
• Prior experience in sales support, customer success or admin roles 
• Familiarity with presentation tools (PowerPoint/Slides) and basic reporting 

Working Hours: We are seeking a candidate to work up to 20 hours per week, with flexibility depending on business needs

Location: This is a remote position, offering the flexibility to work from anywhere in Ireland during business hours but you must be comfortable supporting an international client base. 

• For Virtual Assistants Already Registered with Us: Please send an email directly to operations@virtualassistants.ie, indicating your interest in the role. Please list the Reference Number (REF: RC1025) in your reply and mention the role title.
• For Virtual Assistants Not Yet Registered with Us: If you are not currently registered with Virtual Assistants Ireland but possess the qualifications and passion we seek, we encourage you to apply to express your interest in this role by applying via the link below.