How Virtual Assistants Helped a Consulting Firm Stay Focused on Growth
A specialist ERP consulting firm serving the Irish market engaged Virtual Assistants to help manage growing administrative demands. With a lean, expert-led team, the business owner needed structured virtual assistance to support operations, streamline internal tasks, and enable greater focus on client delivery and strategic development.
The Challenge
The client initially required a virtual assistant for 5–8 hours per week to handle time-sensitive tasks such as consultant timesheet tracking, sales invoicing, travel bookings, and light marketing support. Key challenges included: - Managing timesheets across a multi-consultant team - Producing accurate sales invoicing and reporting - Supporting social media and website updates - Ensuring efficient communications with minimal oversight The business was also undergoing continuous process improvement, meaning the VA needed to adapt and help formalise systems and documentation as they evolved.
The Solution
Virtual Assistants placed an experienced administrative professional to support the firm across timekeeping, booking, document formatting, and marketing workflows. The VA: - Collated and followed up on timesheets weekly - Sent monthly invoice data to the accountant - Organised business travel and meetings - Maintained company templates and reporting processes - Scheduled social media content on LinkedIn When the original VA stepped away, Virtual Assistants provided a new assistant without any disruption. A full, smooth handover was managed in-house, and the transition actually enhanced outcomes — the new VA introduced improvements in task follow-through, reporting precision, and proactive task management.
The Results
The client experienced uninterrupted service and improved efficiency across core business operations. - Weekly timesheet management became reliable and automated - Reporting to the business owner became faster and clearer - Travel and diary bookings were handled with confidence - Social media activity remained consistent and aligned with company tone - Transition from one VA to another occurred seamlessly, with no burden placed on the client The continuity of service and increased task efficiency confirmed the long-term value of working with a managed VA provider.
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