Client Support & Operations Virtual Assistant REF: NUM0726

Virtual Assistant

Virtual Assistant (Client Support & Operations)

Part-Time (10 hours per week, Remote – Ireland Based)

Business Overview

Our client is a growing remote finance firm supporting scaling technology businesses in Ireland and abroad. They are seeking a dependable and organised Virtual Assistant to support client services, day-to-day operations, and administrative processes alongside their Customer Success Lead.


We are seeking a Client Support & Operations Virtual Assistant to support day-to-day client operations and administration. This role is ideal for someone who is organised, proactive, self-managing, and enjoys keeping things running smoothly.

Key Responsibilities

  • Preparing and uploading client payments, ensuring payment schedules run on time
  • Managing day-to-day administration across client platforms, including pensions and Stripe
  • Monitoring and triaging the shared inbox, responding where appropriate and escalating when needed
  • Conducting regular client check-ins and acting as a friendly, reliable point of contact
  • Escalating complex queries and issues promptly to the Customer Success Lead

What a Successful Week Looks Like

  • Client payments and routine administration are completed accurately and on time
  • The shared inbox is organised, with queries resolved or escalated promptly
  • Regular client check-ins are completed, building strong relationships and trust
  • Client platforms and administrative tasks are kept up to date and running smoothly
  • Priorities are managed independently, keeping client work moving without constant supervision

Skills and Requirements

  • Highly organised, reliable, and proactive
  • Ability to work independently and manage your own workload
  • Excellent written and verbal communication skills
  • Confident building professional client relationships
  • Strong judgement and ability to escalate when needed
  • Comfortable using and learning new business systems
  • Previous experience in an administrative, PA, or client support role
  • Suitable for an experienced Payroll Administrator looking to broaden their responsibilities

Preferred (Not Essential)

  • Familiarity with accounting or finance platforms
  • Experience using everyday business software and cloud-based systems
  • Experience supporting payroll administration or payroll data checks
  • Strong attention to detail when handling financial or payroll information

Working Hours & Location

  • Minimum of 10 hours per week
  • Opportunity to increase to 15-20 hours per week over time
  • Fully remote role (Ireland-based candidates only)

Ideal Candidate

This role would suit someone who:

  • Is highly organised, reliable, and proactive
  • Enjoys taking ownership and working independently
  • Builds strong, professional relationships with clients
  • Has excellent judgement and knows when to escalate issues
  • Thrives in a flexible, remote working environment

How to Apply

For Virtual Assistants Already Registered with Us:

  • Please send an email directly to operations@virtualassistants.ie, indicating your interest in the role. Be sure to include the Reference Number (REF: NUM0726) in your subject line and mention the role title in your email.


For Virtual Assistants Not Yet Registered with Us:

  • If you are not currently registered with Virtual Assistants Ireland but have the skills and experience we are seeking, we encourage you to visit the Become a VA and Working With Us pages before completing the application to register your profile with us.