Virtual Assistant (Customer Support & Tutor Coordination)

Part-Time (Monday to Sunday, Remote, Ireland Based)

Business Overview

Key Responsibilities

1. WhatsApp Business & Customer Enquiries

• Monitor and respond to WhatsApp Business messages between 9am and 9pm, Monday to Sunday
• Ensure customer enquiries receive a response within 90 minutes
• Personalise and send predefined message templates
• Follow the established three-message communication process before forwarding enquiries to the relevant tutor
• Escalate queries requiring additional attention

2. Tutor Interview Coordination

• Organise and schedule tutor interviews
• Communicate with prospective tutors to arrange suitable interview times
• Send interview confirmations and relevant details
• Maintain an organised interview schedule and follow up where necessary

3. General Customer Support

• Respond professionally to routine customer queries
• Forward relevant enquiries to tutors
• Maintain accurate records of communications
• Follow established company procedures to ensure a consistent customer experience
  

Skills and Requirements

• Excellent written and verbal communication skills
  
• Experience in customer service or administrative support
• Confident using WhatsApp Business and online scheduling tools
  
• Excellent organisational and time-management skills
  
• Ability to work independently and follow established procedures
• Reliable and responsive within the agreed availability window
  

Preferred (Not Essential)

The following would be beneficial but is not essential:

• Experience in the education or online tutoring sector
• Previous experience coordinating interviews or appointments
• Familiarity with Google Workspace
  

Working Hours & Location

•  Availability required Monday to Sunday, 9am to 9pm (Irish time)
• WhatsApp Business enquiries to be responded to within 90 minutes
• Working hours and coverage arrangements to be agreed
• Flexible working pattern with short check-ins throughout the day, depending on message volume
  
• Fully remote role
  
• Ireland-based candidates only
  

How to Apply

For Virtual Assistants Already Registered with Us:

• Please send an email directly to support@virtualassistants.ie, indicating your interest in the role.

For Virtual Assistants Not Yet Registered with Us:

• If you are not currently registered with Virtual Assistants Ireland but have the skills and experience we are seeking, we encourage you to visit the Become a VA and Working With Us pages before completing the application to register your profile with us.